Resident
Emergency Information
What to do first, what counts as urgent, and how to reach us about a problem with your home.
If anyone is in danger, call 911
If there is a fire, a medical emergency, a gas leak, or any immediate threat to life or safety, call 911 first. Do not wait to contact us, and do not stay in the building to do it.
Tell us afterwards, once everyone is safe.
Property emergencies
Problems that may need urgent attention from management, because leaving them until the next working day risks harm to someone or serious damage to the home.
- An active water leak or flooding you cannot stop.
- A door, window, or lock that will not secure after a break-in or damage.
- A burning smell, sparking, or any electrical fault that seems unsafe.
- Loss of an essential service — heat, water, power — where the conditions are unsafe rather than inconvenient.
- Structural damage that makes part of the home unsafe to use.
Not emergencies
These matter, and we want to know about them — but they go through the normal maintenance route rather than an urgent one.
- A dripping faucet or a slow drain.
- An appliance that has stopped working.
- Marks, scuffs, or other cosmetic damage.
- Routine repairs and upkeep.
- Normal wear that has become noticeable.
Contacting management
If anyone is in danger, or there is a fire, gas leak, or medical emergency, call 911 first. Do not wait for a call back before getting yourself somewhere safe.
For urgent property problems that are not a 911 emergency: this deployment of Magnolia publishes no management contact details. Phone, email and office hours are configured per deployment, and a live one shows them here.
While you wait
General good sense rather than instructions — use your own judgement about what is safe where you are.
- If water is involved and you know where the stop valve is, turning it off limits the damage.
- If something electrical is involved, do not touch it, and leave it to someone qualified.
- If the home does not feel safe, leave, and call for help from outside.
- Photographs of the problem are useful later, but only if taking them is safe.